Shipping policy

This policy explains how delivery works when you place an order with Cendorra.

Delivery availability

Delivery is available to locations shown as eligible during checkout.

Available delivery methods, charges and estimated delivery times may vary depending on the product, delivery address and fulfilment location.

Shipping charges

Any applicable delivery charges will be shown during checkout before you complete your purchase.

We may occasionally offer free or promotional shipping on eligible products or orders.

Processing your order

After your order is placed, it may need to be verified and processed before it is dispatched.

You will receive an order confirmation after your order has been accepted.

Where tracking information is available, we will provide it once the order has been dispatched.

Estimated delivery times

Delivery estimates shown on Cendorra are estimates rather than guaranteed delivery dates unless we specifically state otherwise.

Some products may have different delivery times depending on their fulfilment location.

Where no different delivery timeframe has been agreed with you, we will deliver your goods within the period required by applicable UK consumer law.

Orders containing multiple products

Products within the same order may occasionally be fulfilled from different locations.

This means your order might arrive in more than one parcel and on different dates.

If this happens, you will not be charged additional delivery fees unless these were clearly shown and agreed before you placed the order.

Tracking

Where tracking is available, tracking details will normally be sent to the email address used when placing your order.

Tracking information can sometimes take time to update after a parcel has been handed to the carrier.

Address information

Please check your delivery address carefully before completing your order.

If you notice an error after placing an order, contact us as quickly as possible.

We cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.

Delivery delays

Occasionally deliveries can be delayed because of circumstances outside our reasonable control, including carrier disruption, severe weather, customs processing, high seasonal demand or other logistical issues.

If we become aware of a significant problem affecting your order, we will make reasonable efforts to keep you informed.

Missing parcels

If your tracking information indicates that a parcel has been delivered but you cannot locate it, please first check:

around the delivery location;
with other members of your household;
with neighbours where appropriate; and
any safe-place or delivery information provided by the carrier.

If you still cannot locate the parcel, contact Cendorra through our Contact page with your order number and we will investigate.

Damaged deliveries

If your order arrives damaged, please contact us as soon as possible.

Where possible, include photographs of the packaging and damaged item so that we can investigate the issue efficiently.

Your statutory consumer rights are not affected.

Changes and cancellations

If you need to change or cancel an order, contact us as quickly as possible.

Once an order has entered fulfilment or has been dispatched, we may not be able to stop or amend the shipment.

Your statutory cancellation rights remain unaffected.

Contact us

For questions about delivery or an existing order, please contact Cendorra through our Contact page.

Please include your order number and the email address used when placing the order.

We will update this policy if our delivery services or fulfilment arrangements change.